Privacy Policy

1. Introduction

Welcome to DRYKI. At DRYKI, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, mobile services, WhatsApp booking, customer support, and laundry services.

By using DRYKI's services, you agree to the terms of this Privacy Policy. The term "Personal Information" refers to information that can identify you, such as your name, phone number, email address, or delivery address.

2. Information We Collect

To provide our laundry and ironing services, we may collect:

• Full Name
• Phone Number
• Email Address (if provided)
• Pickup Address
• Delivery Address
• Order Details
• Communication Records (WhatsApp, Email, or Phone Calls)

We collect this information only when you voluntarily provide it while placing an order, contacting us, or using our services.

3. How We Use Your Information

We use your information to:

• Schedule laundry pickup and delivery.
• Process and manage your orders.
• Communicate order updates and service notifications.
• Respond to customer inquiries and support requests.
• Improve our services and customer experience.
• Send promotional offers and updates (only when permitted).

We will never use your personal information for purposes unrelated to our services without your consent.

4. Website Usage Information

When you visit our website, we may automatically collect:

• IP Address
• Browser Type
• Device Information
• Website Usage Data

This information helps us improve website performance, security, and user experience.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality.
• Remember your preferences.
• Analyze website traffic and performance.
• Enhance user experience.

You can disable cookies through your browser settings, but some website features may not function properly.

6. Sharing of Information

DRYKI does not sell, rent, or trade your personal information to third parties.

We may share information only when:

• Required by law.
• Necessary to protect our legal rights.
• Required to complete service-related operations such as delivery management.
• Needed to prevent fraud, misuse, or security threats.

Any third parties working with DRYKI are required to keep your information secure and confidential.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your information only as long as necessary to:

• Provide our services.
• Maintain business records.
• Comply with legal obligations.
• Resolve disputes and enforce agreements.

When information is no longer required, we will securely delete or anonymize it.

9. Your Rights

You have the right to:

• Request access to your personal information.
• Correct inaccurate information.
• Request deletion of your information where legally permitted.
• Withdraw consent for marketing communications.

To exercise these rights, please contact us using the details below.

10. Changes to This Privacy Policy

DRYKI may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact:

DRYKI
Email: support@dryki.in